Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us in relation to our short stay accommodation management services.

1. What Personal Information We Collect

We may collect the following types of personal information:

a. Guests and Enquirers:

• Full name, email address, phone number
• Residential and billing addresses
• Identification (e.g., driver's licence or passport)
• Booking and travel details
• Payment information (handled securely via third-party providers)

b. Property Owners:

• Full name and contact information
• Bank account details for remittance
• Property details and preferences

c. Website Visitors:

• IP address
• Browser and device details
• Cookies and browsing behavior (where consent is provided)

2. How We Collect Personal Information

We collect personal information:

• Directly from you (e.g., during booking, contact forms, email or phone communication)
• Through third-party booking platforms (e.g., Airbnb, VRBO/Stayz, Booking.com)
• Via cookies and tracking technologies when you use our website

We will only collect personal information by lawful and fair means and, where appropriate, directly from you.

3. Why We Collect Your Personal Information

We collect, hold, use, and disclose personal information to:

• Facilitate short stay bookings and guest services
• Manage property listings and owner relationships
• Process payments and issue receipts
• Respond to enquiries and provide support
• Meet legal and regulatory requirements
• Send marketing communications (with your consent)
• Improve our services and website experience

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers (e.g., cleaners, maintenance teams)
• Payment processors and booking platforms
• Legal authorities, if required by law or for legal proceedings
• Third parties with your consent or as otherwise permitted under the Privacy Act

We do not sell or rent your personal information.

5. Cross-Border Disclosure

Some personal information may be disclosed to overseas recipients (e.g., global booking platforms or support services), but only where reasonably necessary for our functions and where appropriate data protection is in place.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:

• Secure digital storage
• Password protection and encryption
• Access controls

7. Access to and Correction of Your Personal Information

You have the right to:

• Request access to personal information we hold about you
• Request corrections if you believe your information is inaccurate or incomplete

Please contact us in writing using the details below. We may need to verify your identity before processing your request.

8. Complaints

If you have a concern about how we've handled your personal information, please contact us. We will respond promptly and aim to resolve your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and we encourage you to review it periodically.

10. Contact Us